TERMS & CONDITIONS

The Malvern Candle Co. Cookie Policy 

This site uses cookies – small text files that are placed on your machine to help the site provide a better user experience. In general, cookies are used to retain user preferences, store information for things like shopping baskets, and provide anonymised tracking data to third party applications (e.g. Google Analytics). As a rule, cookies will make your browsing experience better. However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser. We suggest consulting the Help section of your browser.
 

The Malvern Candle Co. Customer Privacy Policy 

This is the privacy notice of The Malvern Candle Co. In this document, “we”, “our”, or “us” refers to The Malvern Candle Co.
 

The Malvern Candle Co. is committed to respecting and protecting our customer’s privacy. We only use the information that we collect about you lawfully in accordance with the GDPR and Data Protection Act 2018.

This Privacy Policy is to explain when and why we collect personal information about people who visit our website, how we use it, the conditions under which we may disclose it to others, and how we keep it secure.

We may change this Policy from time to time, so please check this page occasionally to ensure that you’re happy with any changes. By using our website or shopping in our stores, you’re agreeing to be bound by our current policy.
 

Any questions regarding this Policy and our privacy practices should be sent by email to info@themalverncandleco.com.
 

How and when do we collect information from you?
We obtain information about you when you make a purchase from our website or if you opt in to be added to our email newsletter list.
 

What type of information is collected from you?
The personal information we collect includes your name, address, email address if you opt in to the newsletter option. If you make a purchase from us, your card information is not held by us, it is collected by our third party payment processors, who specialise in the secure online capture and processing of credit/debit card transactions, as explained below.
 

How is your information used?
We may use your information to:

- Notify you of changes to our services
- Seek your views/comments on services we provide
- Send you communications which may be of interest to you. These may include information about new products, company & current product updates and announcements
- Process a job application.
 

We have to have a legal basis for holding and using your information.  Where we need your information to provide you with goods or services that you have enquired about or have bought from us, the legal basis is a contractual necessity.  Where we use your information to keep you informed about our Company and our products, we believe that this is in our legitimate interests.  We are careful to ensure that neither the frequency nor the content of the information we send to you will harm your data security or your privacy rights and you will always have a clear and easy to follow option to unsubscribe from further messages.

We only obtain, use and retain personal information that is relevant to the purpose that we require it.  We will delete your information when you ask us to or when we no longer have a need to retain it. We review our retention periods for personal information on a regular basis. We are legally required to hold some types of information to fulfil our statutory obligations. We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.
 

Who has access to your information?

We will not sell or rent your information to third parties, or share your information with third parties for marketing purposes. However, we do have Third Party Service Providers working on our behalf:

When you are using our secure online payment pages, your transaction is processed by a third party payment processor, who specialise in the secure online capture and processing of credit/debit card transactions. When you are using our secure in-store payment device at shows or events, your transaction is processed by a third party payment processor (iZettle), who specialise in the secure in-store processing of credit/debit card transactions. If you have any questions regarding secure transactions, please contact us.

We may transfer your personal information to a third party as part of a sale of some or all of our business and assets to any third party, or as part of any business restructuring or reorganisation, or if we’re under a duty to disclose or share your personal data in order to comply with any legal obligation, or to enforce or apply our terms of use, or to protect the rights, property or safety of our staff and customers. However, we will take steps with the aim of ensuring that your privacy rights continue to be protected.

Email list 

The Malvern Candle Co. holds a newsletter mailing list. We will not pass these details onto anyone else, except in the event of a merger, acquisition or sale of the company. In these circumstances, your data will continue to only be used in the same way as it is currently, and for the purpose that it was originally collected.

How you can access and update your information

The accuracy of your information is important to us. if you change email address, or any of the other information we hold is inaccurate or out of date, please email us at on info@themalverncandleco.com.You have the right to ask for a copy of the information. You can find more information about your GDPR rights and when they apply in the Information Commissioner’s Guidance available online. 

 

Use of ‘cookies’

Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information about how the website is used. We use the following cookies on our website:
 

  • A number of Google analytics cookies are used to collect information about how visitors use our site. We use the information to compile reports which help us to improve our website

  • A temporary session ID cookie is used to make the most efficient use of resources when you are browsing from page to page. The cookie is removed when you leave our website

  • A visitor cookie is used to monitor how long a visitor is on our site before they take an action (for example fill in one of our forms to contact us) and also to provide statistics on whether this is a visitor’s first visit to our site.

These cookies collect information in an anonymous form, we are NOT able to identify individual users from these cookies. If you do not wish to allow this use of cookies, you can change the settings on your browser to disable them.

Use of re-marketing

Re-marketing involves placing a cookie on your computer when you browse our website in order to be able to serve to you an advert for our products or services when you visit some other website.

We may use a third party to provide us with re-marketing services from time to time. If so, then if you have consented to our use of cookies, you may see advertisements for our products and services on other websites.

Links to other websites

Our website and blogs and social media may contain links to other websites run by other organisations. This privacy policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website.
 

In addition, if you linked to our website from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site.

 

Orders
Due to working from a live system we cannot amend an order once we have received it. We do however offer free returns, please contact info@themalverncandleco.com
 

Free delivery

Free UK delivery (Royal Mail 1st class) will automatically apply to baskets equal to or over the value of £30. 

Policy

We keep this Policy under regular review. This Policy was last updated in January 2021.